Refund & Cancellation Policy

At CYFI, a digital learning platform crafted by NESTA TOYS, we want every family to feel confident, supported, and satisfied with their experience. Whether you're exploring hands-on learning tools or diving into our digital world of coding, robotics, and AI, your trust matters to us. If something isn’t right, we’re here to make it better.

You are eligible for a refund under the following circumstances:

1. Damaged Product : If any physical NESTA TOYS product arrives damaged during shipping, please reach out within 7 days of receiving your order at robotics@nestatoys.com.
Include:
  1. Your order details
  2. Clear photos of the damage
Our team will guide you through the return process and help arrange either a refund or a replacement whichever works best for you.

2. Purchase Error : If an error occurs on our end such as receiving an incorrect product, wrong quantity, or a billing issue you are fully entitled to a refund. Simply contact us within 7 days and we’ll resolve it promptly.

3. Order Cancellation or Changes : If a purchase needs to be canceled or if any change occurs on our side such as pricing updates or product availability adjustments- you may request a refund. Notify us as soon as possible at robotics@nestatoys.in and we’ll help you through the process.

Return Address: CYFI, c/o Nesta Toys Private Limited, 125, Padmavati Nagar, Besa,, Nagpur - 440034, Contact: +91 9701987812

Additional Refund Policy Details

Non-Returnable Items

Some products cannot be returned or refunded, including:
  • Personalized products
  • Clearance or sale items
We recommend reviewing product details carefully before purchasing.

Product Condition

To qualify for a refund:
  1. Items must be unused
  2. They must be returned in their original packaging
  3. They must be in the same condition as received
This helps us maintain a safe, consistent learning experience for all families.

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless:
  • The product was damaged during shipping
  • The issue resulted from our error

Proof of Purchase

A valid receipt or order proof is required for all refund requests.

Inspection & Processing
  • All returned products are inspected once received.
  • Refunds are issued only when the item meets the criteria listed above.
In certain situations, partial refunds may apply such as:
  • Missing components not caused by our error
  • Items not in original condition
  • Packaging damage.

How to Request a Refund

  1. Contact Us: You can either email us at robotics@nestatoys.com or contact our customer service team.
  2. Provide Evidence: For damaged items or purchase errors, include clear photos to help speed up the process.
  3. Follow Return Instructions: Our team will share simple, step-by-step return guidelines (if a return is applicable).

Important Notes

  • Refunds apply only to products meeting the conditions outlined above.
  • Refunds are processed to the original payment method.
  • Processing typically takes 5–7 business days after receiving and inspecting the returned item.
  • Return shipping costs are non-refundable unless the return is due to our error.
If you have questions or need help, we’re here. We want every experience with CYFI to be simple and supportive.